We stand behind the quality of our products and guarantee our workmanship 100%.
We typically do not accept refund or replace due to user errors including:
- Choosing wrong sizes, designs, colors.
- Providing undeliverable address, resulting in the item cannot be received. Note that do fill the shipping address in the check out instead of the billing address
- Cancellation the order after more than 2 hours when the order is placed
Any defects or errors below on our part will result in a replacement at no charge:
1. The item is broken during transportation, defective or damaged ( if the damage can be clearly seen)
2. The color and size is wrong. The item size or color you received is not the one you placed at first
3. Shipping wrong item, it is not the item you have placed before
4. Missing item: If the order includes 2 or more items but the package the buyer received contains less than the actual order quantity, in most cases, we will immediately send the missing item to the customer
In case of issues listed above, to save our time, please kindly contact us via email including the all following information:
1. Pictures of damaged item you received as a proof
2. Shipping label of the package including your tracking number
3. A clear description of the problem
As soon as evidence verified by us, a new replacement will be queued within 24 hours.
Any claims for after-sale issues such as misprinted/damaged/defective items must be submitted within 30 days after the product is received. We won’t handle for orders delivery over 1 month.
PLEASE BE AWARE:
We may not be able to avoid a little COLOR and SIZE DIFFERENTIATION caused when making our product. For example, colors may look brighter or darker than when comparing with the artwork file.
For all other requests please email us at [email protected] Our customer service team will review your claim. If your claim is approved, you can return the item to 2288 Kent Rd, Tallassee, AL, 36078, USA. Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received for a refund to appear.
For other issues related to item quality and delayed shipping time, we will accept to give all customers a partial refund depending on the level of problems.
If your refund is approved, then your refund will be processed, and you will get your money back to your PayPal account in 5- 10 business days. If so, please kindly wait in this the process time. Specially, we don’t accept all cases sent to after 30 days when the product is received
To sum up, don’t hesitate to contact us via email if there are any issues. We will reply and handle your case within 24 hours.
Thank you for shopping with us and have a nice day!